The most dynamic start-up in the events industry needs a Customer Success Manager to help take our platform to the next level. We're looking for someone who's ready to hit the ground running and build stronger relationships with our customers. If you're looking for the next step in your career, you'll be in the right place.
More about the role
Your primary responsibility will be to support and manage client retention, decrease churn and build new revenue with existing clients. You’ll also proactively monitor the performance of venues, making sure successful on-boarding procedures are in place and looking at ways to automate and self-serve our product.
You’ll also be responsible for implementing systems and automation around client satisfaction, net promoter scores, communication and feedback, and you’ll lead how this impacts the ongoing development of the platform.
You will be perfect for the role if, like us, you believe in building products that people love. You’ll be solution orientated, positive, adaptable and customer focused. You’re the type of person that never drops the ball and is always one step ahead of the curve.
As we are in a start up, with a test and measure mindset, the role can be demanding but with loads of opportunity to build your career and have ownership. We’re a small high-performing team, looking for someone special to add to our company culture.
What you will be doing over the next 12 months
More about you
For busy event planners who don’t have time to call every venue in London, Canvas is a marketplace with handpicked venues to suit every event. Canvas is totally free for event planners to use, so our users get the best deal a venue can offer – always.
Unlike an event agency, we don’t charge commission and there are no hidden fees. Our venues pay an annual membership fee for their listing on the site and they handle most event enquiries directly.
We've got hundreds of exciting and unique spaces, from spacious converted warehouses and majestic stately homes, to old industrial pumping stations, and beautiful little Soho cafes. The great news is there is a huge demand for what we are doing. Canvas generates high value leads with big returns for our venues. So almost every meeting with a new space ends with ‘where do I sign?’
Canvas is a dynamic start-up and no day here is ever the same. In almost 6 years we have created a loved brand in the events industry, and our platform brings millions of pounds worth of enquires each month to our venues. 500 of London’s most prestigious venues are proud to be Canvas Members.
Why join us?
You’ll have responsibility from day one.
After several recent product iterations, we are ready to roll out our customer success platform to all our venues. This is the key for helping us shift our business to the next level by becoming a leading platform which speaks to the higher end of the market
That’s where you come in. You will have your name stamped on all of this, and you’ll be a key person to help us drive the business forward by fighting churn and driving our product forward via insights and automation.
Part of ‘The Collective Group’
Canvas was incubated by the Collective Group, London’s leading film and photography location agency. We all operate under one collaborative and creative roof in our bright, open-plan office in Holborn. Being at the centre of the filming and events world, we also get invited to tons of freebie events, secret gigs, private screenings, product launches and venue showcases.
We put a lot of emphasis on team unity, collaboration and personal development. We have a strong honest and open bond in the office, and we all enjoy working together. We create an inspiring place where we work hard but have loads of fun along the way too. We regularly find opportunities to celebrate our successes with invites to some of the most exciting event spaces in London and trips to celebrate key milestones.
Our core values are:
Collaboration | Positivity | Curiosity | Humour | Self-motivated | Efficient |Shared Ownership | Driven
We value professional development. You will embark upon a programme of training and self-development via an external business coach and with one of our founders. This is a unique direct line to improve the skills and experience of all our staff. It is critical we all keep learning and training to keep work fresh, fun and engaging.
Position: Customer Success Manager
Employment: Full Time
Where: Former Central St Martin’s campus, Holborn, London
Package: 30-35k Basic with 5k Bonus OTE
Incl. 31 days annual leave (inclusive of bank holidays)
How to Apply:
If you are interested in applying, you will need to include the word “Guava” in your cover letter so we know you made it all the way through the job description!
Please forward your cv and covering letter, stating why:
Equal Opportunity Statement
Canvas is an equal opportunity employer and we value diversity. All employment is decided based on qualifications, merit and business need. The more inclusive we are, the better our work will be - so if you have any access requirements for your interview, please let us know in your cover letter and we will work with you to ensure we can accommodate your needs. Please rest assured that informing us of any access requirements or assistance you may need will have no impact on our decision-making process for the role.